This Privacy Policy was last updated on November 09, 2022.
Thank
you for joining India’s largest online learning marketplace. We at
EducatorRoom respect your privacy and want you to understand how we
collect, use, and share data about you. This Privacy Policy covers our
data collection practices and describes your rights to access, correct,
or restrict our use of your personal data.
Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the EducatorRoom website, mobile applications, APIs, or related services.
By
using the Services, you agree to the terms of this Privacy Policy. You
shouldn’t use the services if you don’t agree with this Privacy Policy
or any other agreement that governs your use of the Services.
Table of Contents
1. What Data We Get
2. How We Get Data About You
3. What We Use Your Data For
4. Who We Share Your Data With
5. Security
6. Your Rights
7. Updates & Contact Info
1. What Data We Get
We
collect certain data from you directly, like the information you enter
yourself; data about your participation in courses, and data from
third-party platforms you connect with EducatorRoom. We also collect
some data automatically, like information about your device and what
parts of our services you interact with or spend time using.
1.1 Data You Provide to Us
We
may collect different data from or about you depending on how you use
the services. Below are some examples to help you better understand the
data we collect.
When you create an account and use the services,
including through a third-party platform, we collect any data you
provide directly, including:
| Account Data | In order to use certain features (like enrolling in a course), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, phone number, interests, gender, race, verification photo, age, date of birth, and account settings, and assign you a unique identifying number (“Account Data”). |
| Profile Data | You can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, country, or other data. Your profile data will be publicly viewable by others. |
| Shared Content | Parts of the services let you interact with other users or share content publicly, including by posting reviews on a course page, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted. |
| Course Data | When you enroll in and take courses, we collect certain data, including which courses, assignments, and quizzes you’ve started and completed; course purchases and credits; subscriptions; course certificates; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course requirements. If you are an instructor, we store course content that may contain data about you. |
| Student Payment Data | If you make a purchase, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code. For security reasons, EducatorRoom does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data. |
| Instructor Payment Data | If you are an instructor, you can link your PayPal, Stripe, or other payment accounts to the services to receive payments. When you link a payment account, we collect and use certain information, including your payment account email address, account ID, physical address, or other data necessary for us to send payments to your account. In some instances, we may collect ACH or wire information to send payments to your account. In order to comply with applicable laws, we also work with trusted third parties who collect tax information as legally required. This tax information may include residency information, tax identification numbers, biographical information, and other personal information necessary for taxation purposes. For security reasons, EducatorRoom does not collect or store sensitive bank account information. The collection, use, and disclosure of your payment, billing, and taxation data is subject to the privacy policy and other terms of your payment account provider. |
| Data About Your Accounts on Other Services | We may obtain certain information through your social media or other online accounts if they are connected to your EducatorRoom account. If you login to EducatorRoom via Facebook or another third-party platform or service, we will ask for your permission to access certain information about that other account. For example, depending on the platform or service, we may collect your name, profile picture, account ID number, login email address, location, physical location of your access devices, gender, birthday, and list of friends or contacts. Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us. If you access or use our services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party. |
| Sweepstakes, Promotions, and Surveys | We may invite you to complete a survey or participate in a promotion (like a contest, sweepstakes, or challenge), either through the services or a third-party platform. If you participate, we will collect and store the data you provide as part of that participation, such as your name, email address, postal address, date of birth, or phone number. That data is subject to this privacy policy unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to administer the promotion or survey, including notifying winners and distributing rewards. To receive a reward, you may be required to allow us to post some of your information publicly |
| Communications and Support | If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you, like your name, email address, messages, location, EducatorRoom user ID, refund transaction IDs, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy. |
The data listed above is stored by us and associated with your account.
1.2 Data We Collect through Automated Means
When you access the services (including browsing courses), we collect certain data by automated means, including:
| System Data | Technical data about your computer or device, like your IP address, device type, operating system type, and version, unique device identifiers, browser, browser language, domain, and other systems data, and platform types (“System Data”). |
| Usage Data | Usage statistics about your interactions with the Services, including courses accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, referrer, and other data regarding your use of the Services (“Usage Data”). |
| Approximate Geographic Data | An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address. |
The
data listed above is collected through the use of server log files and
tracking technologies, as detailed in the “Cookies and Data Collection
Tools” section below. It is stored by us and associated with your
account.
2. How We Get Data About You
We
use tools like cookies, web beacons, and similar tracking technologies
to gather the data listed above. Some of these tools offer you the
ability to opt-out of data collection.
2.1 Cookies and Data Collection Tools
We
use cookies, which are small text files stored by your browser, to
collect, store, and share data about your activities across websites,
including EducatorRoom. They allow us to remember things about your
visits to EducatorRoom, like your preferred language, and to make the
site easier to use. EducatorRoom
and service providers acting on our behalf (like Google Analytics and
third-party advertisers) use server log files and automated data
collection tools like cookies, tags, scripts, customised links, device
or browser fingerprints, and web beacons (together, “Data Collection
Tools“) when you access and use the Services. These Data Collection
Tools automatically track and collect certain System Data and Usage Data
(as detailed in Section 1) when you use the Services. In some cases, we
tie data gathered through those Data Collection Tools to other data
that we collect as described in this Privacy Policy.
2.2 Why We Use Data Collection Tools
EducatorRoom uses the following types of Data Collection Tools for the purposes described:
●
Strictly Necessary: These Data Collection Tools enable you to access
the site, provide basic functionality (like logging in or enrolling in
courses), secure the site, protect against fraudulent logins, and detect
and prevent abuse or unauthorised use of your account. These are
required for the Services to work properly, so if you disable them, parts of the site will break or be unavailable.
● Functional: These Data Collection Tools remember data about your browser and your preferences,
provide additional site functionality, customize content to be more
relevant to you, and remember settings affecting the appearance and
behavior of the Services (like your preferred language or volume level
for video playback).
●
Performance: These Data Collection Tools help measure and improve the
Services by providing usage and performance data, visit counts, traffic
sources, or where an application was downloaded from. These tools can
help us test different versions of EducatorRoom to see which features or
content users prefer and determine which email messages are opened.
●
Advertising: These Data Collection Tools are used to deliver relevant
ads (on the site and/or other sites) based on things we know about you
like your Usage and System Data (as detailed in Section 1), and things
that the ad service providers know about you based on their tracking
data. The ads can be based on your recent activity or activity over time
and across other sites and services. To help deliver tailored
advertising, we may provide these service providers with a hashed,
anonymized
version of your email address (in a non-human-readable form) and content that you share publicly on the Services.
● Social Media: These Data Collection Tools enable social media functionality, like
sharing
content with friends and networks. These cookies may track a user or
device across other sites and build a profile of user interests for
targeted advertising purposes. You
can set your web browser to alert you about attempts to place cookies
on your computer, limit the types of cookies you allow, or refuse
cookies altogether. If you do, you may not be able to use some or all
features of the Services, and your experience may be different or less
functional. To learn more about managing Data Collection Tools, refer to
Section 6.1 (Your Choices About the Use of Your Data) below.
3. What We Use Your Data For
We
use your data to do things like provide our Services, communicate with
you, troubleshoot issues, secure against fraud and abuse, improve and
update our Services, analyze how people use our Services, serve
personalized advertising, and as required by law or necessary for safety
and integrity.
We use the data we collect through your use of the Services to:
● Provide and administer the Services, including facilitating course participation, issue course completion certificates, display customized content, and facilitate communication with other users;
● Process instructor payments;
● Process your requests and orders for courses, products, specific services, information, or features;
● Communicate with you about your account by:
○ Responding to your questions and concerns;
○ Sending you administrative messages and information, including messages from instructors, students, and teaching assistants; notifications about changes to our Service; and updates to our agreements;
○ Sending you information, such as by email or text messages, about your progress
in courses, rewards programs, new services, new features, promotions,
newsletters, and other available courses (which you can opt-out of at
any time);
○
Sending push notifications to your wireless device to provide updates
and other relevant messages (which you can manage from the “options” or
“settings” page of the mobile app);
● Manage your account and account preferences;
●
Facilitate the Services’ technical functioning, including
troubleshooting and resolving issues, securing the Services, and
preventing fraud and abuse;
● Solicit feedback from users;
● Market and administer surveys and promotions administered or sponsored by EducatorRoom;
● Learn more about you by linking your data with additional data through third-party data providers and/or analyzing the data with the help of analytics service providers;
● Identify unique users across devices;
● Tailor advertisements across devices;
● Improve our Services and develop new products, services, and features;
● Analyze trends and traffic, track purchases, and track usage data;
● Advertise the Services on third-party websites and applications;
● As required or permitted by law; or
● As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.
4. Who We Share Your Data With
We
share certain data about you with instructors, other students,
companies performing services for us, EducatorRoom affiliates, our
business partners, analytics and data enrichment providers, your social
media providers, companies helping us run promotions and surveys, and
advertising companies who help us promote our Services. We may also
share your data as needed for security, legal compliance, or as part of a
corporate restructuring. Lastly, we can share data in other ways if it
is aggregated or de-identified or if we get your consent.
We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:
●
With Your Instructors: We share data that we have about you (except
your email address) with instructors or teaching assistants for courses
you enroll in or request information about, so they can improve their
courses for you and other students. This data may include things like
your city, country, browser language, operating system, device settings,
the site that brought you to EducatorRoom, and your activities on
EducatorRoom. If we collect additional data about you (like age or
gender), we may share that too. We will not share your email address
with instructors or teaching assistants. We also enable our instructors
to implement Google Analytics on their course pages to track sources of
traffic to their courses and optimize their course pages.
●
With Other Students and Instructors: Depending on your settings, your
shared content, and profile data may be publicly viewable, including to
other students and instructors. If you ask a question to an instructor
or teaching assistant, your information (including your name) may also
be publicly viewable by other users depending on your settings.
●
With Service Providers, Contractors, and Agents: We share your data
with third-party companies who perform services on our behalf, like
payment processing, fraud, and abuse prevention, data analysis,
marketing, and advertising services (including retargeted advertising),
email and hosting services, and customer services and support. These
service providers may access your personal data and are required to use
it solely as we direct, to provide our requested service.
●
With EducatorRoom Affiliates: We may share your data within our
corporate family of companies that are related by common ownership or
control to enable or support us in providing the Services.
●
With Business Partners: We have agreements with other websites and
platforms to distribute our Services and drive traffic to EducatorRoom.
Depending on your location, we may share your data with these partners.
●
With Analytics and Data Enrichment Services: As part of our use of
third-party analytics tools like Google Analytics. we share certain
contact information, Account Data, System Data, Usage Data (as detailed
in Section 1), or de-identified data as needed. De-identified data means
data where we’ve removed things like your name and email address and
replaced it with a token ID. This allows these providers to provide
analytics services or match your data with publicly-available database
information (including contact and social information from other
sources). We do this to communicate with you in a more effective and
customized manner.
●
To Power Social Media Features: The social media features in the
Services (like the Facebook Like button) may allow the third-party
social media provider to collect things like your IP address and which
page of the Services you’re visiting, and to set a cookie to enable the
feature. Your interactions with these features are governed by the
third-party company’s privacy policy.
●
To Administer Promotions and Surveys: We may share your data as
necessary to administer, market, or sponsor promotions and surveys you
choose to participate in, as required by applicable law (like to provide
a winners list or make required filings), or in accordance with the
rules of the promotion or survey.
●
For Advertising: If we decide to use an advertising-supported revenue
model in the future, we may use and share certain System Data and Usage
Data with third-party advertisers and networks to show general
demographic and preference information
among
our users. We may also allow advertisers to collect System Data through
Data Collection Tools (as detailed in Section 2.1), to use this data to
offer you targeted ad delivery to personalize your user experience
(through behavioral advertising), and to undertake web analytics.
Advertisers may also share with us the data they collect about you. To
learn more or opt-out from participating ad networks’ behavioral
advertising, see Section 6.1 (Your Choices About the Use of Your Data)
below. Note that if you are opt-out, you’ll continue to be served
generic ads.
●
For Security and Legal Compliance: We may disclose your data to third
parties if we (in our sole discretion) have a good faith belief that the
disclosure is:
○ Permitted or required by law;
○ Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
○ Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid requests;
○ Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;
○ Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
○
Reasonably necessary in our discretion to protect against imminent
harm to the rights, property, or safety of EducatorRoom, our users,
employees, members of the public, or our Services.
○ We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.
●
During a Change in Control: If EducatorRoom undergoes a business
transaction like a merger, acquisition, corporate divestiture, or
dissolution (including bankruptcy), or a sale of all or some of its
assets, we may share, disclose, or transfer all of your data to the
successor organization during such transition or in contemplation of a
transition (including during due diligence).
● After Aggregation/De-identification: we may disclose or use aggregated or de-identified data for any purpose.
● With Your Permission: with your consent, we may share data with third parties outside the scope of this Privacy Policy.
5. Security
We
use appropriate security based on the type and sensitivity of data
being stored. As with any internet-enabled system, there is always a
risk of unauthorized access, so it’s important tto protect your password and to contact us if you suspect any unauthorized access to your account.
EducatorRoom
takes appropriate security measures to protect against unauthorized
access, alteration, disclosure, or destruction of your personal data
that we collect and store. These measures vary based on the type and
sensitivity of the data. Unfortunately, however, no system can be 100%
secured, so we cannot guarantee that communications between you and
EducatorRoom, the Services, or any information provided to us in
connection with the data we collect through the Services will be free
from unauthorized access by third parties. Your password is an important
part of our security system, and it is your responsibility to protect
it. You should not share your password with any third party, and if you
believe your password or account has been compromised, you should change
it immediately and contact our Support Team with any concerns.
6. Your Rights
You
have certain rights around the use of your data, including the ability
to opt-out of promotional emails, cookies, and the collection of your
data by certain third parties. You can update or terminate your account
from within our Services, and can also contact us for individual rights
requests about your personal data. Parents who believe we’ve
unintentionally collected personal data about their underage child
should contact us for help deleting that information.
6.1 Your Choices About the Use of Your Data
You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.
●
To stop receiving promotional communications from us, you can opt-out
by using the unsubscribe mechanism in the promotional communication you
receive or by changing the email preferences in your account. Note that
regardless of your email preference settings, we will send you
transactional and relationship messages regarding the Services,
including administrative confirmations, order confirmations, important
updates about the Services, and notices about our policies.
●
If you’re located in India, you may opt-out of certain Data Collection
Tools by clicking the “Cookie Settings“ link at the bottom of any page.
●
The browser or device you use may allow you to control cookies and
other types of local data storage. To learn more about managing cookies,
visit https: //cookiepedia.co.uk/how-to-manage-cookies. Your wireless
device may also allow you to control whether location or other data is
collected and shared.
●
To get information and control cookies used for tailored advertising
from participating companies, see the consumer opt-out pages for the
Network Advertising Initiative and Digital Advertising Alliance, or if
you’re located in the European Economic Area, visit the Your Online
Choices site. To opt-out of Google’s display advertising or customize
Google Display Network ads, visit the Google Ads Settings page. To
opt-out of Taboola’s targeted ads, see the Opt-out Link in their Cookie
Policy.
●
To opt-out of allowing Google Analytics to use your data for analytics
or enrichment, see the Google Analytics Opt-out Browser Add-on.
●
Apple iOS, Android OS, and Microsoft Windows each provide their own
instructions on how to control in-app tailored advertising. For other
devices and operating systems, you should review your privacy settings
on that platform.
If you have any questions about your data, our use of it, or your rights, contact us at info.educatorroom@gmail.com.
6.2 Accessing, Updating, and Deleting Your Personal Data
You can access and update your personal data that EducatorRoom collects and maintains as follows:
● To update the data you provide directly, log into your account and update your account at any time.
● To terminate your account:
○ If you are a student, visit your profile settings page and follow the steps detailed here.
○ If you are an instructor, follow the steps detailed here.
○ If you have any issues terminating your account, please contact our Support Team.
○ Please note: even after your account is terminated, some or all of your data may
still be visible to others, including without limitation any data that
has been (a) copied, stored, or disseminated by other users (including
in course comment); (b) shared or disseminated by you or others
(including in your shared content); or (c) posted to a third-party
platform. Even after your account is terminated, we retain your data for
as long as we have a legitimate purpose to do so (and in accordance
with applicable law), including to assist with legal obligations,
resolve disputes, and enforce our agreements. We may retain and disclose
such data pursuant to this support@educatorroom.com Policy after your account has been terminated.
●
To request to access, correct, or delete your personal data, please
use our online form here. You can also submit these requests by emailing privacy@educatorroom.com or writing
to us at EducatorRoom, Attn: Privacy/Legal Team, 50B, RTO Rd, near BJS
Colony, New Roop Nagar, Jodhpur, Rajasthan 342006. Please allow up to 30
days for a response. For your protection, we may require that the
request be sent through the email address associated with your account,
and we may need to verify your identity before implementing your
request. Please note that we retain certain data where we have a lawful
basis to do so, including for mandatory record-keeping and to complete
transactions.
6.3 Our Policy Concerning Children
We
recognize the privacy interests of children and encourage parents and
guardians to take an active role in their children’s online activities
and interests. Individuals younger than 18 years of age, but of the
required age for consent to use online services where they live (for
example, 13 in the US or 16 in Ireland), may not set up an account, but
may have a parent or guardian open an account and help them enroll in
appropriate courses. Individuals younger than the required age for
consent to use online services may not use the Services. If we learn
that we’ve collected personal data from a child under those ages, we
will take reasonable steps to delete it.
Parents
who believe that EducatorRoom may have collected personal data from a
child under those ages can submit a request that it be removed to info.educatorroom@gmail.com
7. Updates & Contact Info
When
we make a material change to this policy, we’ll notify users via email,
in-product notice, or another mechanism required by law. Changes become
effective the day they’re posted. Please contact us via email or postal
mail with any questions, concerns, or disputes.
7.1 Modifications to This Privacy Policy
From
time to time, we may update this Privacy Policy. If we make any
material change to it, we will notify you via email, through a
notification posted on the Services, or as required by
applicable
law. We will also include a summary of the key changes. Unless stated
otherwise, modifications will become effective on the day they are
posted.
As permitted by applicable law, if you continue to use the
Services after the effective date of any change, then your access and/or
use will be deemed an acceptance of (and agreement to follow and be
bound by) the revised Privacy Policy. The revised Privacy Policy
supersedes all previous Privacy Policies.
7.2 Interpretation
Any
capitalized terms not defined in this policy are defined as specified
in EducatorRoom's Terms of Use. Any version of this Privacy Policy in a
language other than English is provided for convenience. If there is any
conflict with a non-English version, you agree that the English
language version will control.
7.3 Questions
If
you have any questions, concerns, or disputes regarding our Privacy
Policy, please feel free to contact our privacy team (including our
designated personal information protection manager) at info.educatorroom@gmail.com.